Terms and Conditions

 

This page (together with the documents referred to on it) tells you the terms and conditions (“Terms & Conditions”) on
which we supply any of the products (“Products”) listed on our website www.ayeshaziya.com (the “Site”) to you. Please
read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by
ordering any of the Products, you agree to be bound by these Terms & Conditions. You can print a copy of these Terms
& Conditions by selecting the print option from the “File” menu of your browser. Please also note that the use of the Site
is subject to the terms contained in the Disclaimer document, which apply whether or not you order any Products from
the Site.

1. Information about us

The Site is operated by Ayesha Ziya Limited (“we” / “us”). We are registered in England under company number
09036033 with our registered office at 2 Ridgeford Gardens, Preston, PR2 3JZ. Our VAT registration number is GB
198873530.

2. How the contract is formed between you and
us

2.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts
after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your
order up until the point at which you submit your order by clicking the “Make Payment” button on the “Payment Details”
page.

2.2 After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have
recieved your order and giving an order number and a summary of your order. Please note that this does not mean that
your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to
acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product
has been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the
Dispatch Confirmation.

2.3 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We
will not be obliged to supply any other Products which may have been part of your order until the dispatch of such
Products has been confirmed in a separate Dispatch Confirmation.

2.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those
circumstances.

2.5 We may be unable to process your order if:

. The Product you ordered is out of stock or discontinued;

OR

. There is a problem with authorisation of the payment on your credit card.
In the event your order can not be fulfilled, you will be notified by us via Email or Telephone communication
respectively.

3. Delivery

3.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your
order (e.g. Standard Delivery or Express Delivery).

3.2 We will usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery
address specified in your order. Please see Delivery Information for details of where we deliver and the available
delivery options. We cannot deliver items within the same order to multiple addresses. Where possible Deliveries will be
made to your door. If you are not in to receive your Delivery Royal Mail may leave your Delivery with a neighbour
Please see the Royal Mail Delivery to Neighbour Policy for details and how to opt out. We are not responsible for any
additional carrying or positioning of Products ordered. Express Deliveries must be signed for at the delivery address.

3.3 Customers that select “next day delivery” option and pay £8.99 for this service must make sure the order must be placed before 1pm and any orders after the cut off time will be dispatched the following working day and will be delivered the day after that.

4. Risk and Ownership

4.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are
damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss,
damage or destruction after they have been delivered.

4.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of
all sums due in respect of the Products-, (including delivery charges) whichever is the later.

5. Price and Payment

5.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.

5.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have
selected a delivery service from the available options as set out in Delivery Information.

5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent
you a Dispatch Confirmation.

5.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit
cards.

5.5 By using a credit/debit card or to pay for your order, you confirm that the card being used is yours. All credit/debit
card are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise
payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to
inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of
our processing of your credit/debit card payment in accordance with your order.

International Payment

5.7 We only accept payment in Pound Sterling by credit or debit card.

5.8 If an exchange rate is applicable to your order your card provider will determine the rate of exchange and may add
an administration charge which you will be liable to pay.

5.9 We are able to accept, MasterCard, Visa, Maestro or Delta, although we reserve the right to refuse to accept any of
these cards from time to time without notice. We try hard to ensure that using your credit or debit card when you shop
online is safe and secure.

5.10 When you have made your choice and your order has been placed, you will receive an order confirmation email
acknowledging the details of your order. This email is not an acceptance of your order, just confirmation that we have
received it.

5.11 The contract between us for the items you have ordered will only be formed when we email you to confirm that the
items have been dispatched. The contract will therefore be formed in England and the language of the contract will be
English.

5.12 All refund payments will be paid to you in Pound Sterling and will match the amount you paid in Pound Sterling for
the item(s) and delivery (if the delivery charge is refundable). If an exchange rate is applicable to your order the amount
you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider when it
receives our refund payment and may therefore be different from the price paid for the item(s) in your local currency.
We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by
your credit or debit card provider.

6. Our cancellation, returns and refund policy

6.1 You may cancel your order (or any part of it) at any stage before the Products are dispatched to you, and up to 28
days afterwards. Please refer to your (“Dispatch Confirmation”) email for the Returns Procedure for online orders or by
contacting our Customer Services team at onlineservices@ayeshaziya.com

6.2 Where you decide to cancel an order after we have despatched the Products, you will be under a duty to return
them to us, at your own risk. All such Products should be returned within 28 days after the Products have been
delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them
together with the original Product packaging.

6.3 After you cancel your order and return the Products, any sum debited by us to your credit/debit card will be refunded
in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money
received from you using the same method originally used by you to pay for your purchase.. Refunds for Products
purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process
the refund due to you as soon as possible and, in any case, within 30 days of receiving the order back from you.

6.4 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or
refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the
Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact
us.

6.5 Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

7. Message cards

7.1 If, when ordering any Product from the Site, you indicate that you are purchasing it as a gift and wish the order to be
delivered to the intended recipient, you will have the opportunity to request us to include a message card with the
delivery. You are responsible for ensuring that any wording that you request to be printed on the message card does not
infringe the intellectual property rights or other rights of any third party or contain anything that is obscene, indecent,
vulgar, offensive, blasphemous, scandalous, defamatory, or otherwise inappropriate or which may cause distress or
discomfort to the recipient.

7.2 We will not be responsible for any wording you include on a message card. We do not routinely check the wording
of message cards but reserve the right to refuse to print or send any message card which we (in our absolute discretion)
think contains any inappropriate wording.

8. Our liability

8.1 We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss
of profits, contracts, goodwill, opportunity and other similar losses).

8.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our
responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

8.3 Nothing in this section 8 or elsewhere in our Terms & Conditions affects your statutory legal rights.

9. Notices

Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

10. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is
caused by events outside our reasonable control.

11. General

11.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be
deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

11.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by
changing them on the Site, provided that any such change will not affect any purchases you have made before the
change is implemented.

11.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights
under these Terms & Conditions.

11.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising
out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are
resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will
apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can
be concluded in English only and that no public filing requirements apply.

12. Contact Us

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free
to Contact Us.

13. Updates

These Terms & Conditions were last updated in December 2014

Disclaimer & Terms of Use
Introduction

www.ayeshaziya.com (the “Site”) is operated by Ayesha Ziya Ltd (“we” and “us” and “our”).

Use of the Site is on the terms contained in this document (“Terms of Use”). If you do not agree to these Terms of Use,
stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by
these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They
should be read in conjunction with any details provided on the Site about how the Site operates and the services which
are available.

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also
read our Privacy Policy.

We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not
attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security,
tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-
connected device.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use
the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any
content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties.
You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security
checks) to satisfy your particular requirements for the safety and reliability of data input and output.

From time to time, we may restrict access to some features or parts of the Site, or the entire Site, to users who have
registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of
information as part of our security procedures, you must treat such information as confidential, and you must not
disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by
you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms
of Use.

Accuracy of Information

We will use reasonable endeavours to ensure that information on the Site is accurate, but commentary and other
material posted on the Site are not intended to amount to advice on which reliance should be placed. Except to the
extent that our Terms & Conditions apply, we make no representation or warranty that any information is accurate,

complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused
by any reliance placed on such information by you or anyone to whom you communicate such information.

If you find any inaccurate information on the Site please let us know and we will endeavour to correct it, where we
agree, as soon as reasonably practicable.

Links to this & other websites

We may from time to time provide links that will enable you to access the websites of third parties directly from the Site.
Such third party sites are not under our control and, unless otherwise stated, we have no relationship with the third
parties and no contribution is made by us to the content of such websites. When you click through to these sites you
leave the area controlled by us, so we cannot therefore accept responsibility for any issues arising in connection with
either the third parties’ use of your data, the sites’ content or the services offered to you by these sites.

We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this
Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do
not replicate, the home page of the Site, and subject to the following conditions:

. you do not remove, distort or otherwise alter the size or appearance of our logo;
. you do not create a frame or any other browser or border environment around the Site;
. you do not in any way imply that we endorse any products or services other than our own;
. you do not misrepresent your relationship with us nor present any other false or misleading information about us;
. you do not otherwise use any of the trade marks displayed on the Site without our express written permission;
. you do not link from a website that is not owned by you; and
. any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial,
infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all
applicable laws and regulations.
Our Liability

Although we hope this Site will be of interest to users (and except to the extent that our Terms & Conditions apply), we
accept no liability and offer no warranties or conditions in relation to this Site or its content, to the fullest extent such
liability can be excluded by law.

If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be
liable for any losses which are reasonably foreseeable.

If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit,
revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in
these Terms of Use, all terms implied by law are excluded.

This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our
responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

General

Ayesha Ziya Limited is a company registered in England Any formal legal notices should be sent to us at our Customer
Services address set out in the Contact Us section.

Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under
these Terms of Use.

If any part of these Terms of Use is found to be unenforceable as a matter of law, all other parts of these Terms of Use
shall be unaffected and shall remain in force.

You and we agree that English law applies to these Terms of Use and that any dispute between us regarding the Site or
arising out of or in connection with these Terms of Use will only be dealt with by the English courts, unless you are
resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will
apply and any dispute will be brought before the courts there.